SMC Patient Access Representative

The Sawtooth Mountain Clinic is looking for a calm, competent, and compassionate individual to join the Patient Access Department! This position includes answering phones, scheduling patients, checking patients in/out at the front desk, insurance verification, among other duties. Come join this fun team at SMC!

Full-time (40 hours/week)
Compensation:
Starting pay: $20/hour
SMC Benefits package includes: Health, Dental, Life, and Disability Insurance, Health Savings Account, 23+ days of PTO/year, Floating Holidays, Paid Holidays, Employer-matched 401k after 6 months*, Annual Fitness Benefit.

Summary:
The Patient Access Representative’s role is to initiate warm and efficient patient contact, direct patient communications to appropriate staff, maintain accurate clinic schedules, and execute other duties as needed to support optimal patient care. Strong communication and organizational skills are integral to this role.

Responsibilities are as follows:
• Respond to telephone, in-person, and electronic patient inquiries effectively and appropriately
• Coordinate communication efficiently and respectfully
• Schedule patient appointments according to protocols and workflows
• Maintain patient accounts by obtaining, recording, and updating personal and financial information
• Receive patient payments and respond to billing inquiries
• Protect patients’ rights by maintaining confidentiality of personal and financial information
• Individual projects and responsibilities according to needs of Patient Access team
• Other duties as directed by the Health Care Home Team, Sawtooth Mountain Clinic Executive Director, and Sawtooth Mountain Clinic Providers

Qualifications:
• Previous work experience in customer service or other related field
• Excellent communication skills, both written and verbal
• Desire to work as an integrated part of a care team
• Knowledge of general office technologies and software

*401k eligibility starts at the completion of 6 months of employment and at least 832 hours, or completing 1000 hours of work in 1 year.

Sawtooth Mountain Clinic is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

https://sawtoothmountainclinic.org/contact/employment/

513 5th Avenue West, Grand Marais, MN 55604