Created: 04-19-19
Last Login: 12-01-25
SMC Human Resources advertisements
SMC Behavioral Health Patient Access Representative
Description: Summary of Responsibilities: • Greet and assist clients at check-in, completing registration processes, confirming demographic and financial information, updating documentation, and ensuring accurate records prior to appointments with behavioral health providers. • Respond to telephone, in-person, and electronic inquiries promptly, effectively, and respectfully, coordinating communication between clients, behavioral health providers, and clinic staff. • Schedule and modify patient appointments, follow-ups, and services according to established protocols and workflows, ensuring behavioral health scheduling templates remain accurate and up to date. • Manage behavioral health provider schedules and front desk workflows to support efficient clinic operations, maintain appointment availability, and reduce scheduling gaps. • Communicate appointment confirmations, reminders, updates, and changes to clients and providers, coordinating rescheduling and cancellations to ensure continuity of care. • Perform regular schedule reviews to verify appointment details, provider readiness, and completion of required pre-visit steps specific to behavioral health services. • Maintain patient accounts by obtaining, recording, and updating personal, insurance, and financial information during registration and ongoing visits. • Provide general insurance support, including verifying eligibility, collecting coverage information, responding to basic billing inquiries, and helping clients understand insurance requirements for behavioral health services. • Assist uninsured or underinsured clients by connecting them with available services and community resources that reduce financial barriers to care. • Support outreach and engagement efforts by sharing educational materials, assisting with community events, and building relationships with partnering organizations. • Maintain accurate documentation, logs, and reporting to support operational goals, service quality, and patient access. • Perform individual projects and responsibilities as assigned to meet the needs of the Patient Access team. Qualifications: • Two years post-secondary education or relevant experience or a combination of both is required. • Previous work experience in general office skills and contact with the public. • Accurate typing and orderly record keeping ability. • Must possess the ability to write routine reports and correspondence. • Must possess the ability to speak effectively before groups and actively engage the general public in outreach situations. • Must possess the ability to interact respectfully with diverse cultural and socio-economic populations. Performance Requirements: • Oral and written communication skills at a level typically acquired through completion of a Bachelor’s degree program in public health, health education, communications or related program. An equivalent combination of education and experience will be considered • Knowledge of the health and human services infrastructure, health insurance programs and public coverage options • Ability to effectively develop and nurture relationships with a diverse group of stakeholders • Ability to work independently and coordinate multiple tasks • Strong computer skills with proficiencies in Outlook, Word, PowerPoint, Excel, and internet-based applications Physical Requirements: • Mobility to work in typical office setting and use standard office equipment • Stamina to sit or stand for extended periods of time, up to 8 hours per day • Strength to lift and carry up to 20 pounds • Corrected vision and hearing within normal range to observe and communicate with patients and professional staff, in person and over the telephone, and to read printed materials and a computer screen Salary: Starting at $20/hour Benefits: Health, Dental, Life, and Disability Insurance, Health Savings Account with employer contribution, 23 days of PTO/year, Floating Holidays, Paid Holidays, Employer-matched 401k after 6 months, Annual Fitness Benefit, plus more as defined in Sawtooth Mountain Clinic’s Employee Handbook.
Publish Date: 12-01-25
SMC Insurance and Financial Access Navigator
Description: The Insurance & Financial Access Navigator plays a critical role in ensuring the community served by Sawtooth Mountain Clinic has access to affordable healthcare. This position combines responsibilities as a patient advocate, MNsure-certified Navigator, sliding fee scale program coordinator, and liaison for community outreach and interagency collaboration. The Navigator helps patients enroll in insurance, access financial assistance, and connect with community resources to reduce barriers to care. Key Responsibilities: Patient Advocacy & Support • Assist patients in understanding billing, coverage, and financial assistance options. • Advocate for patients experiencing barriers to care or financial hardship. • Provide culturally competent, patient-centered education and support. MNsure Navigator Duties • Provide one-on-one assistance to patients applying for health coverage through MNsure. • Educate patients on eligibility, plan options, subsidies, and renewal requirements. • Support patients in troubleshooting application issues and maintaining coverage. • Stay current on MNsure policies, updates, and training requirements. Sliding Fee Scale Program Coordination • Administer SMC’s sliding fee discount program in compliance with federal and organizational guidelines. • Screen patients for eligibility, collect required documentation, and determine discount levels. • Educate patients on program availability and renewal requirements. • Track utilization and report program outcomes to leadership. Giving Tree Program Coordination • Facilitate SMC's Giving Tree Program through internal collaboration and public-facing education. Community Outreach • Conduct outreach to uninsured and underinsured populations to promote available insurance and financial assistance programs. • Represent the health center at community events, health fairs, and partner meetings. • Develop culturally appropriate educational materials and presentations. • Build trust with diverse communities to increase access and engagement. Interagency Collaboration & Coordination • Partner with local social service agencies, nonprofits, and government programs to connect patients with additional resources (housing, food, transportation, etc.). • Coordinate referrals and maintain strong working relationships with external partners. • Participate in coalitions and collaborative initiatives to improve community health access. • Serve as a liaison between patients, providers, and external agencies to ensure continuity of care. Qualifications: • Bachelor’s degree in social work, public health, healthcare administration, or related field (or equivalent experience). • MNsure Navigator certification (or ability to obtain). • Knowledge of Medicaid, Medicare, Marketplace insurance, and financial assistance programs preferred. • Experience coordinating sliding fee scale or similar financial access programs preferred. • Strong communication, organizational, and advocacy skills. • Cultural competency and ability to work with diverse patient populations. Physical Requirements: • Mobility to work in typical office setting and use standard office equipment • Stamina to sit or stand for extended periods of time, up to 8 hours per day • Strength to lift and carry up to 20 pounds • Corrected vision and hearing within normal range to observe and communicate with patients and professional staff, in person and over the telephone, and to read printed materials and a computer screen Salary: Starting at $21/hour Benefits: Health, Dental, Life, and Disability Insurance, Health Savings Account with employer contribution, 23 days of PTO/year, Floating Holidays, Paid Holidays, Employer-matched 401k after 6 months, Annual Fitness Benefit, plus more as defined in Sawtooth Mountain Clinic’s Employee Handbook.
Publish Date: 12-01-25