Behavioral Health Patient Access Representative

The Sawtooth Mountain Clinic is expanding the Behavioral Health (BH) support team to better support the needs of our community. We are looking for someone who is detail-oriented, warm and friendly, and attentive to be the primary BH Patient Access Representative. This position will be responsible for providing customer service over the phone and in-person with BH clients and managing the schedule for 6 Behavioral Health therapists, among many other other logistical and office support duties.

Salary: Starting at $20/hour
Benefits: Health, Dental, Life, and Disability Insurance, Health Savings Account with employer contribution, 23 days of PTO/year, Floating Holidays, Paid Holidays, Employer-matched 401k after 6 months, Annual Fitness Benefit, plus more as defined in Sawtooth Mountain Clinic’s Employee Handbook.
Applications available at the front desk or online: https://sawtoothmountainclinic.org/contact/employment 
Email contact: recruiting@sawtoothmountainclinic.org
Status: Full-time, Non-exempt
Supervisor: BH Director and Patient Access Manager

Summary of Responsibilities:
• Greet and assist clients at check-in, completing registration processes, confirming demographic and financial information, updating documentation, and ensuring accurate records prior to appointments with behavioral health providers.
• Respond to telephone, in-person, and electronic inquiries promptly, effectively, and respectfully, coordinating communication between clients, behavioral health providers, and clinic staff.
• Schedule and modify patient appointments, follow-ups, and services according to established protocols and workflows, ensuring behavioral health scheduling templates remain accurate and up to date.
• Manage behavioral health provider schedules and front desk workflows to support efficient clinic operations, maintain appointment availability, and reduce scheduling gaps.
• Communicate appointment confirmations, reminders, updates, and changes to clients and providers, coordinating rescheduling and cancellations to ensure continuity of care.
• Perform regular schedule reviews to verify appointment details, provider readiness, and completion of required pre-visit steps specific to behavioral health services.
• Maintain patient accounts by obtaining, recording, and updating personal, insurance, and financial information during registration and ongoing visits.
• Provide general insurance support, including verifying eligibility, collecting coverage information, responding to basic billing inquiries, and helping clients understand insurance requirements for behavioral health services.
• Assist uninsured or underinsured clients by connecting them with available services and community resources that reduce financial barriers to care.
• Support outreach and engagement efforts by sharing educational materials, assisting with community events, and building relationships with partnering organizations.
• Maintain accurate documentation, logs, and reporting to support operational goals, service quality, and patient access.
• Perform individual projects and responsibilities as assigned to meet the needs of the Patient Access team.

Qualifications:
• Two years post-secondary education or relevant experience or a combination of both is required.
• Previous work experience in general office skills and contact with the public.
• Accurate typing and orderly record keeping ability.
• Must possess the ability to write routine reports and correspondence.
• Must possess the ability to speak effectively before groups and actively engage the general public in outreach situations.
• Must possess the ability to interact respectfully with diverse cultural and socio-economic populations.

Performance Requirements:
• Oral and written communication skills at a level typically acquired through completion of a Bachelor’s degree program in public health, health education, communications or related program.  An equivalent combination of education and experience will be considered 
• Knowledge of the health and human services infrastructure, health insurance programs and public coverage options
• Ability to effectively develop and nurture relationships with a diverse group of stakeholders
• Ability to work independently and coordinate multiple tasks
• Strong computer skills with proficiencies in Outlook, Word, PowerPoint, Excel, and internet-based applications

Physical Requirements:
• Mobility to work in typical office setting and use standard office equipment
• Stamina to sit or stand for extended periods of time, up to 8 hours per day
• Strength to lift and carry up to 20 pounds
• Corrected vision and hearing within normal range to observe and communicate with patients and professional staff, in person and over the telephone, and to read printed materials and a computer screen

https://sawtoothmountainclinic.org/contact/employment/

513 5th Avenue West, Grand Marais, MN 55604