Kindle Support

If your Kindle Frozen or starts behaving strangely when you’re reading a particular e-book or other content, try a menu restart and then, if necessary, a hard restart. If those solutions don’t work, the file might be corrupted. If that is the case, remove the item to see whether that solves the problem. Remember, if you bought the book from Amazon, it will be stored in the Cloud and you can reload it to your device. If the book came from another source, make sure you have a backup before removing it.