SMC Behavioral Health Patient Access Representative

Summary of Responsibilities:
• Greet and assist clients at check-in, completing registration processes, confirming demographic and financial information, updating documentation, and ensuring accurate records prior to appointments with behavioral health providers.
• Respond to telephone, in-person, and electronic inquiries promptly, effectively, and respectfully, coordinating communication between clients, behavioral health providers, and clinic staff.
• Schedule and modify patient appointments, follow-ups, and services according to established protocols and workflows, ensuring behavioral health scheduling templates remain accurate and up to date.
• Manage behavioral health provider schedules and front desk workflows to support efficient clinic operations, maintain appointment availability, and reduce scheduling gaps.
• Communicate appointment confirmations, reminders, updates, and changes to clients and providers, coordinating rescheduling and cancellations to ensure continuity of care.
• Perform regular schedule reviews to verify appointment details, provider readiness, and completion of required pre-visit steps specific to behavioral health services.
• Maintain patient accounts by obtaining, recording, and updating personal, insurance, and financial information during registration and ongoing visits.
• Provide general insurance support, including verifying eligibility, collecting coverage information, responding to basic billing inquiries, and helping clients understand insurance requirements for behavioral health services.
• Assist uninsured or underinsured clients by connecting them with available services and community resources that reduce financial barriers to care.
• Support outreach and engagement efforts by sharing educational materials, assisting with community events, and building relationships with partnering organizations.
• Maintain accurate documentation, logs, and reporting to support operational goals, service quality, and patient access.
• Perform individual projects and responsibilities as assigned to meet the needs of the Patient Access team.

Qualifications:
• Two years post-secondary education or relevant experience or a combination of both is required.
• Previous work experience in general office skills and contact with the public.
• Accurate typing and orderly record keeping ability.
• Must possess the ability to write routine reports and correspondence.
• Must possess the ability to speak effectively before groups and actively engage the general public in outreach situations.
• Must possess the ability to interact respectfully with diverse cultural and socio-economic populations.

Performance Requirements:
• Oral and written communication skills at a level typically acquired through completion of a Bachelor’s degree program in public health, health education, communications or related program. An equivalent combination of education and experience will be considered
• Knowledge of the health and human services infrastructure, health insurance programs and public coverage options
• Ability to effectively develop and nurture relationships with a diverse group of stakeholders
• Ability to work independently and coordinate multiple tasks
• Strong computer skills with proficiencies in Outlook, Word, PowerPoint, Excel, and internet-based applications

Physical Requirements:
• Mobility to work in typical office setting and use standard office equipment
• Stamina to sit or stand for extended periods of time, up to 8 hours per day
• Strength to lift and carry up to 20 pounds
• Corrected vision and hearing within normal range to observe and communicate with patients and professional staff, in person and over the telephone, and to read printed materials and a computer screen

Salary: Starting at $20/hour

Benefits: Health, Dental, Life, and Disability Insurance, Health Savings Account with employer contribution, 23 days of PTO/year, Floating Holidays, Paid Holidays, Employer-matched 401k after 6 months, Annual Fitness Benefit, plus more as defined in Sawtooth Mountain Clinic’s Employee Handbook.