Imagine going to work knowing that what you do each day positively impacts people’s lives in our community. A better us starts with you! The Cook County YMCA is now hiring for a full-time Member Services Lead position. Apply here today!

The pay scale starts at $15/hour. Benefits for full-time employees include a FREE Family YMCA membership (value of $894/year), 20% discounts on childcare and camp, 50% discounts on Y programs, paid time off, paid holidays, career training, and leadership development opportunities. Full-time employees are eligible for a complete compensation package with medical, dental, vision, flex spending, Health Savings Account, YMCA retirement plan, life insurance, short and long-term disability, and an Employee Assistance Plan.

The Member Services Representative works during the operating hours of the YMCA. Shifts may vary depending on candidate availability and staff schedule openings. The current facility hours are Monday-Friday 7:00 am-7:00 pm and Saturday from 9:00 am-1:00 pm. The full-time position is 40 hours a week with a full benefits package.

Position Summary
The Member Services Lead delivers excellent service to all members, guests, and program participants. Responds to member and guest needs. Promotes YMCA memberships, programs, and services in order to enable the branch to forward its strategic mission goals. Performs financial and operational tasks. Together with Membership Representatives, this person is the first point of contact for prospective new members, determining their needs, and offering solutions to meet these needs.

Required Education and Experience
· Minimum of two years of sales or customer service experience or YMCA customer service experience.
· Bachelor's Degree in business, marketing, or similar programs.
· Strong interpersonal skills with the ability to build rapport and credibility quickly.
· Ability to work with people of diverse backgrounds.
· Unquestioned integrity and commitment to the Y’s mission and values.
· Basic knowledge of computers.
· CPR/First Aid and AED certified. Training can be provided upon hire, and must be obtained within 90 days. Higher levels of certification are accepted.
· Ability to pass an employee background check.
How to Apply
Candidates can apply online to the "Cook County YMCA-Member Services Lead" listing on the YMCA jobs website here. For more information or questions, contact Betsy Blaisdell at 218-387-3386 x 503 or

The YMCA, where we are for Youth Development, Healthy Living, and Social Responsibility.

105 West 5th Street Grand Marais, MN 55604