Job Title: Guest Services Representative
Department: Guest Services
Reports To: Guest Services Manager
The Guest Services Representative is the first and last point of contact for our guests. Therefore, he/she must maintain a high level of friendly, personable, and efficient service at all times. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
-Strong English language skills
-Ability to multi task
-Possess a strong sense of teamwork and ability to manage/work in high pressure situations
-Maintain a clean and well organized work environment.
-Be able to provide friendly and personable service.
-Perform all check-in and Check-out tasks
-Manage online and phone reservations
-Respond to guests complaints in a timely and professional manner
-Maintain updated records
-Provide information about our resort, available rooms, rates, and amenities
-Interest and ability to carry out repetitious tasks
-Ability to work a variety of days and early/late hours
-Communicate with other departments to ensure all guest needs are being met.
-Any additional tasks as assigned by Guest Services Manager
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); prior Front Desk experience is preferred.
Individual must possess excellent interpersonal skills and good oral and written command of English. Ability to effectively present and respond to guests and other staff members
Ability to use basic math skills such as addition, subtraction, and division is a must.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to l0 pounds. Specific vision abilities required by this job include close vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. This position at times due to the volume of business may become high stressed.
Bluefin Bay Family of Resorts has consistently been voted Minnesota’s Favorite Resort and we are the employer of choice on the North Shore. We offer full time and part time positions, onsite housing, competitive wages, flexible scheduling, full-time benefits, full-time vacation and personal days and resort discounts. Pay rates listed are starting wages and can fluctuate based on experience and skills. Please contact Ana Koch in HR for more information.
7192 W Hwy 61, PO Box 2125, Tofte, MN 55615
- 48 Hits
- Since 04-28-21
- Posted by Ana Koch
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